FAQs

WORKSHOPS FAQs 

► Where is the workshop conducted?

- All our workshops are conducted at our Joo Chiat studio.

(Address : 370 joo chiat road #04-01 singapore 427615)

► Do you host private events/ workshops?

- Yes, we do! our studio can host up to 10 pax . Do email us to enquire more as we ofter special rates for private workshops. ( Minimum 4 pax to start a private workshop)

► Do you host workshop offsite?

-Yes, we are able to host workshops over at your location/office if you have more than 10pax.

► Do you host virtual workshop?

- Currently, we are only able to host Virtual resin workshop!

(we can only host virtual polymer clay workshop when participants have their own oven at home to bake their work at the end of the workshop)

► If there any other hidden fees/ materials cost ?

- Nope, the workshop fees will cover all materials.

( We also provide light refreshments and drinks during our workshops)

 

JEWELLERY PURCHASE FAQs

► Do you accept Returns/ Exchanges?

- Nope, we do not accept any returns/exchanges or cancellations.

( if you have any issues with the earrings , please email us at whynotclay@gmail.com , we will try our best to help! )

►Are polymer clay durable /heavy?

- Polymer clay is a light weight material and is quite durable when it is baked right.

 

DELIVERY POLICIES

► What delivery courier are you using?

Jewellery orders 

- For local domestic shipping, we mail our orders via Smartpac or Ninjavan packs. All orders will come with a tracking number.

- We ship Worldwide via Singpost.

 

Delivery Charges  : 

Local - SGD $3.80

International : $14.00

*Free domestic shipping when you purchase more than two pairs of earrings. No Code Needed. We will do the refund accordingly when we mail out your order!

Craft Supply/Tools Orders

- Normal mail ($1.50) option is available for Craft supply orders.

but any orders that contain liquid will be mailed via Ninjavan packs ($3.80).

* Customer will bear the full cost of re-delivery if the parcel is returned to us , unless there is a mistake made on our part.

►How long will my order reach me?

Estimated delivery times

  • Singapore : 3 - 5 business days
  • North America : 7 - 21 business days
  • Europe : 7 - 21 business days
  • Australia, New Zealand and Oceania : 7 - 21 business days
  • Asia Pacific : 7 - 21 business days

I'll do my best to meet these delivery estimates, but can't guarantee them. Actual delivery time will depend on the delivery method you choose.

*Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.